Return & Refund Policy Generator
Answer a few questions about how you handle returns and watch your policy take shape on the right. Free, no signup, nothing you type here leaves your browser.
How to use this tool
Answer the questions on the left about your return window, refund method, and any exclusions. Your policy builds itself on the right as you go. Copy or download it, then link to it from your checkout page and footer.
Why this matters
A clear return policy reduces purchase anxiety and pre-purchase support questions, and sets expectations before a dispute happens rather than during one. Vague or missing return policies are one of the more common reasons customers hesitate at checkout.
No signup. No email required. Nothing you enter is sent anywhere, this form runs entirely in your browser.
Frequently asked questions
Is this return policy generator really free?
Yes. No signup or email required, and there's no paid version this is holding back from you.
Where does my information go when I fill out the form?
It never leaves your browser. This runs entirely client-side, there's no server-side processing, logging, or storage involved.
Do I legally have to accept returns?
In the US, there's generally no federal law requiring returns be accepted at all, a clearly stated "no returns" policy is legal in most cases. Some other regions, notably the EU, require a minimum return window for online purchases regardless of your stated policy. Check what applies to where your customers are.
Can I have different policies for different product types?
Yes, and it's common. Use the exclusions section to note final-sale or custom items separately from your general policy.
Should this be a separate page from my privacy policy?
Yes. A return policy covers purchase and refund terms; a privacy policy covers data handling. Keeping them as separate, clearly labeled pages is easier for customers to actually find what they're looking for.
What should a good return policy actually include?
See what is a return policy for the full breakdown, including what's legally required and what's just good practice.
I'd rather edit a document myself than fill out a form. Is there a template?
Yes, see the free return & refund policy template for a fill-in-the-blank version.
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Built by Cedrick Reese, Ready Utilities. Not a law firm; this tool doesn't provide legal advice.