Return & Refund Policy Generator
Answer a few questions about how you handle returns and refunds and watch your return policy take shape on the right. Free, no signup, nothing you type here leaves your browser.
- Free
- No signup
- Runs in your browser
- Live preview
No signup. No email required. Nothing you enter is sent anywhere, this form runs entirely in your browser.
How to use the return and refund policy generator
- Answer the questions about your return window, refund method, and any exclusions.
- Watch the policy build on the right as you go.
- Copy or download it, then link to it from your checkout page and footer.
Why post a return and refund policy
A return and refund policy is the page that tells customers how long they have to return an item, how they get their money back, and what can't be returned. Posting it before a purchase sets expectations ahead of a dispute instead of during one.
What the return and refund policy will include
Depending on your answers, the generated document can include these sections:
- Return window
- How to start a return
- Refunds
- Return shipping
- Exclusions
- Contact
Return and refund policy generator FAQ
Is this return policy generator really free?
Yes. No signup or email required, and there's no paid version this is holding back from you.
Where does my information go when I fill out the form?
It never leaves your browser. This runs entirely client-side, there's no server-side processing, logging, or storage involved.
Do I legally have to accept returns?
In the US, there's generally no federal law requiring returns be accepted at all, a clearly stated "no returns" policy is legal in most cases. Some other regions, notably the EU, require a minimum return window for online purchases regardless of your stated policy. Check what applies to where your customers are.
Can I have different policies for different product types?
Yes, and it's common. Use the exclusions section to note final-sale or custom items separately from your general policy.
Should this be a separate page from my privacy policy?
Yes. A return policy covers purchase and refund terms; a privacy policy covers data handling. Keeping them as separate, clearly labeled pages is easier for customers to actually find what they're looking for.
What should a good return policy actually include?
See what is a return policy for the full breakdown, including what's legally required and what's just good practice.
I'd rather edit a document myself than fill out a form. Is there a template?
Yes, see the free return & refund policy template for a fill-in-the-blank version.
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This generator was built by Cedrick Reese and put together from the clause structure used across standard e-commerce return and refund policies: return window, condition requirements, refund method, and who covers return shipping. It's checked periodically against general US consumer-protection conventions and the EU's minimum online-return-window rules, also covered in the what is a return policy guide, and updated if that general guidance shifts. It doesn't know your actual return process, so the output is only as accurate as the choices you make on the left.